DIPLOMA IN HOSPITALITY MANAGEMENT & CUSTOMER SERVICES
Hospitality Management Job Profile
- Ensure smooth functioning of day to day operations as per contracted terms.
- MIS reporting.
- Enhancing customer experience.
- Conduct Client reviews on a monthly basis.
- Ensuring invoice generation and collections are on time.
- Timely resolution of client escalations.
- People Leadership.
- Enhance retention and control attrition at site.
- Enhance profitability at the site.
- Ensure that safety and hygiene policy is strictly followed at the site.
- Responsible for maintaining record of all hygiene related procedures, initiatives and incidents.
- Responsible for co-ordination with the teams to implement the policy and process.
- Ensure that all incidents pertaining reported to the concerned teams on time.
- Timely communication of all possible on site hazards to the concerned department.