DIPLOMA IN HOSPITALITY MANAGEMENT & CUSTOMER SERVICES

DIPLOMA IN HOSPITALITY MANAGEMENT & CUSTOMER SERVICES


Hospitality Management Job Profile


  •   Ensure smooth functioning of day to day operations as per contracted terms.
  •   MIS reporting.
  •   Enhancing customer experience.
  •   Conduct Client reviews on a monthly basis.
  •   Ensuring invoice generation and collections are on time.
  •   Timely resolution of client escalations.
  •   People Leadership.
  •   Enhance retention and control attrition at site.
  •   Enhance profitability at the site.
  •   Ensure that safety and hygiene policy is strictly followed at the site.
  •   Responsible for maintaining record of all hygiene related procedures, initiatives and incidents.
  •   Responsible for co-ordination with the teams to implement the policy and process.
  •   Ensure that all incidents pertaining reported to the concerned teams on time.
  •   Timely communication of all possible on site hazards to the concerned department.