DIPLOMA IN AIRPORT GROUND HANDLING SERVICES

DIPLOMA IN AIRPORT GROUND HANDLING SERVICES


Eligibility: Minimum age is 18 years, 10+2.

Methodology: Class Room Lectures, Audio Visual Presentation, Case Studies, Class Room Exercises, Home Assignments.

  •   Introduction to Aviation
  •   Airport Operations
  •   Aviation Security
  •   Dangerous goods Regulation
  •   Air Cargo
  •   ICAO
  •   IATA
  •   Airline Reservation
  •   Weight and Balance
  •   Customer Service

Ground Staff Job Profile


Checking passengers in for flights:

  •   Re-routing or re-booking passengers whose flights have been cancelled or delayed.
  •   Assisting disabled passengers or those travelling with young children.
  •   Giving passengers up-to-date information on flights.
  •   Assisting passengers with all enquiries, including lost or delayed baggage.
  •   Assisting staff in carrying out security checks as and when the situation arises.
  •   Delivering high levels of customer service to passengers and those travelling through the airport.

 

Outside the airport terminal:

  •   Handling all the loading and uploading of passenger bags from the aircraft.
  •   Helping direct passengers on to and off the aircraft.
  •   Directing landed aircraft to taxi spots.
  •   Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft.

 

Technical Role:

  •   Coordinating and managing staff around the aircraft during its stopover.
  •   Draft and hand over the necessary documents for the flight to the aircraft captain.
  •   Preparation of the flight plan, fuel, weather condition and other important information.
  •   Management of take-off slots with air traffic organizations.
  •   Management of the airline network and fleet.